In the business world, there are a lot of deadlines to hit and many times there just is not enough people to go around to finish things. Sometimes mistakes get made and sometimes team members are reluctant to share that something is going wrong in fear of getting yelled at or feeling singled out. There are some simple ways that you can help out when there’s a mistake to grow from the experience.
– Don’t point somebody out. When there’s a mistake made on your team and you’re the manager or the project manager, the responsibility really falls to you to bear the burden. You should not point out that so and so made a mistake and put all the blame on that person. Do your best to explain the situation and instead move to say, we’ll get it fixed by so and so date
– Ask why. In mistakes it’s important to figure out the whole situation and why exactly it happened. Ask the person what happened and what can be done in the future to improve the situation. You definitely don’t want to dwell on bad situations but you want to improve and make sure it doesn’t happen in the future.
– Simply help out. The best thing to do when someone makes a mistake is help fix it. If you share the burden it shows your willingness to back the team. This will help lessen the blow.