Business Tip #11: Always Say Thank You

Giving-praise-to-employeesI get a lot of emails every single day. They come from a variety of teams and usually people would like me to do something in each email. On the flip side, I also send out a lot of emails and I rely on others to help me do things to make my job go smoothly. With all of the requests that we can get inundated in, it’s always great practice to always say thank you when you both ask someone to do something and when a person does something for you. It doesn’t matter if it’s a small thing like your co-worker pulled some information for you from Google or a big task like finish delivering a project, every person likes to hear a simple thank you for an activity.

I’ve found that in my line of work, it’s so very important to build relationships. I actually really struggled at first because I was on a global project and I really didn’t understand how to communicate and get things done. My strategy in previous years was to simply be as organized as possible and shoot off many emails and expect that things get done. Things got real though, very quickly.

People don’t respond back to you very quickly or very enthusiastically if you don’t say thank you. Those two words do a lot to assure the person that you actually care about what they are doing. They even assure the person that you care about them and you’re not just using them for your own means. Once I was able to realize this, I began to say thank you to everyone. If you start saying it in conference calls as well, you can just hear the person on the other line genuinely receive the thank you and start acting a lot nicer towards you.

So my business tip for today is to always say thank you for everything you ask people to do (thanking them in advance) and for everything that is done for you. It’s two small words that can make a world of difference!

The Lermz

Michael Lerma graduated the University of Notre Dame in 2009 with an Information Technology Management degree. He is currently a senior Project Manager with the Nielsen Company.

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